FAQs

Here are some of the most frequently asked questions:

We welcome your feedback. If you have any questions, please write to us at support@truerae.com.

• How long does it take for the order to arrive?
• Delivery usually takes 1-2 days. Delivery time may vary depending on demand and delivery location.
• How long will it take for me to receive the tracking number? This usually takes 24 hours.
• Where can I order? You can place an order from any country, we deliver worldwide.
• Will I receive a confirmation number when I receive my order? Yes, you will receive an order confirmation e-mail with the order number immediately after placing the order. Please contact us if you do not receive it within 24 hours.
• Who can I contact if there is a problem with my order? All requests can be forwarded to support@truerae.com. Our very attentive customer service team will ensure that the issue is resolved as quickly as possible.
• How can I pay? We accept all major credit cards: Visa, Mastercard, Discover, Amex and even PayPal.
• Is checkout on this website secure? You can be sure that every purchase made here is safe.
• If I provide my email address, will my information be released? We do not release any information to our customers. We only use e-mails to send newsletters about our promotions and discount coupons.